Contact Us

For product questions, order assistance or after-sales support, email support@eastern-aura.com or use the form below.

When you can expect a reply

Our support hours are Monday–Friday, 9:00 a.m.–6:00 p.m., China Standard Time (UTC+8), excluding public holidays. We aim to respond within 2 business days.

Urgent order or delivery issues

For an address correction or cancellation, email us immediately with your order number and the change you need. Please contact us within 2 hours of placing an order and before fulfillment begins; we will make reasonable efforts to help, but changes are not guaranteed. We do not promise instant or 24-hour support.

If an item arrives damaged, defective or incorrect, keep the packaging and email your order number, a description of the issue, and clear photos of the item, packaging and shipping label. Contacting us preferably within 48 hours helps us investigate; your statutory rights are not affected.

Returns and refunds

Please request approval before sending a return. We provide the applicable return address in our written return instructions. Read our Shipping & Returns guide and Returns & Refunds Policy.

For merchant and legal contact details, see Contact Information. Please do not include passwords or full payment-card details in your message.