Shipping, returns and support for your Eastern Aura order, at a glance. Read the full policies linked below for eligibility, exceptions and your statutory rights.
Dispatch and delivery
Orders are normally dispatched within 2–5 business days after payment is confirmed. Estimated transit after dispatch is 7–30 business days, depending on destination and service. These are estimates, not guaranteed arrival dates. Processing follows China Standard Time (UTC+8), excluding weekends and public holidays.
Available delivery methods and charges are shown at checkout. If no method is available for your address, we cannot accept the order for that destination at that time. See our Shipping Policy for delivery restrictions, eligible duties-and-import-taxes-included orders and tracking information.
30-day return requests
You may request an eligible return within 30 calendar days after delivery. Email support@eastern-aura.com with your order number, item and reason. Please obtain written approval before sending anything back. We will provide the correct return address and instructions after approval; do not use the original shipping-label address unless we confirm it in writing.
Condition and exclusions
Unless applicable law provides otherwise, items must be unused, unworn, unwashed and returned with their original tags, accessories, certificates, protective materials and presentation packaging.
To the extent permitted by law, change-of-mind returns exclude personalized or custom-made items, gift cards, items marked Final Sale before purchase, and sealed hygiene-sensitive goods whose seals have been removed. These exclusions do not remove rights for faulty, damaged or misdescribed goods.
Who pays return costs?
For an approved change-of-mind return, the customer pays return shipping and should use a trackable service with insurance appropriate to the item's value. Original shipping and related charges are not refundable except where required by law. For a confirmed incorrect, damaged or covered defective item, we provide an appropriate remedy and cover reasonable return shipping where required. Full terms are in our Returns & Refunds Policy.
Refund timing
After an approved return arrives, we inspect it and notify you of the outcome. If approved, we initiate the refund to the original payment method within 10 business days after inspection, unless an earlier refund is legally required. Your payment provider may need additional time. Contact us if 15 business days have passed after we confirm a refund was issued.
Damage or an urgent order issue
Email support@eastern-aura.com promptly with your order number and photographs of the item and packaging. For damage, we ask that you contact us preferably within 48 hours to help the investigation; this does not limit statutory rights. For a cancellation or address change, contact us within 2 hours of ordering and before fulfillment begins. Changes are not guaranteed.
Contact Eastern Aura · Full Shipping Policy · Full Returns & Refunds Policy
Nothing on this page limits your mandatory consumer rights.