Shipping policy

Last updated: August 27, 2026

Where we ship

Eastern Aura ships from Shanghai, China. Our intended delivery markets are Australia, Austria, Belgium, Canada, Croatia, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, the Philippines, Poland, Portugal, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.

The delivery options actually available for your address are displayed at checkout. We may be unable to deliver to post office boxes, military addresses, freight-forwarding addresses, sanctioned or restricted locations, or certain remote areas. If checkout does not offer a shipping method for your address, we cannot accept the order for that destination at that time.

Order processing

Orders are normally prepared, quality-checked, and dispatched within 2–5 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day in China Standard Time (UTC+8).

Pre-order, made-to-order, personalized, oversized, or high-volume orders may require additional processing time. Any different timing will be disclosed on the relevant product page or agreed with you before the order is accepted.

Processing time is separate from carrier transit time.

Delivery estimates

Estimated transit time after dispatch is 7–30 business days, depending on the destination, customs processing, and the service available for the order. USPS and UniUni may be used for eligible last-mile deliveries. Other qualified logistics partners may be used where those carriers do not serve the destination.

Delivery estimates are based on normal carrier performance and are not guaranteed delivery dates. Customs clearance, weather, public holidays, peak periods, remote destinations, security checks, and events outside our reasonable control can cause delays.

We provide tracking information when a trackable service is used. Tracking may take up to 72 hours after dispatch to show movement.

Shipping charges

Available shipping methods and charges are displayed at checkout after you enter the delivery address. Any expedited option and its price will be shown before you place the order. The checkout amount controls if it differs from a general description elsewhere on the website.

Duties, taxes, and import charges

Eligible orders are shipped on a duties-and-import-taxes-included basis. Eastern Aura arranges export and import customs clearance through its logistics partners, and customers should not normally be asked to pay additional customs duties, import taxes, or routine brokerage fees for an eligible order.

This arrangement does not cover charges caused by inaccurate customer information, a change requested by the recipient, refusal to cooperate with legally required customs verification, storage caused by the recipient, or a tax or charge unrelated to importing the order. If a government authority or carrier requests an unexpected import payment, contact us before paying so we can investigate.

If a shipment is refused or returned because the recipient does not provide legally required customs information or accept delivery, we may deduct actual, non-recoverable shipping, return, customs, and handling costs from any refund, to the extent permitted by law.

Address accuracy

Please review your shipping address carefully before placing the order. Contact support@eastern-aura.com immediately if a correction is needed. We cannot guarantee that an address can be changed after fulfillment begins.

If an order is returned or requires redelivery because an incomplete or incorrect address was provided, the customer may be responsible for actual redelivery or return costs, to the extent permitted by law.

Delay, loss, damage, or delivery discrepancy

If tracking has not updated for 10 business days, or if an order appears lost, damaged, or delivered but cannot be located, contact us promptly. We will review the tracking information and, where appropriate, open an investigation with the carrier.

Please keep all packaging and provide photographs when reporting damage. Any replacement, refund, or other remedy will be determined from the investigation and applicable consumer law. A carrier scan alone does not remove rights that cannot legally be excluded.

Split shipments

We may split an order into more than one shipment when reasonably necessary. If we do, you will not be charged additional shipping fees beyond the amount accepted at checkout unless you first agree to them.

Contact

Email: support@eastern-aura.com
Merchant: Shanghai Fuxin E-commerce Co., Ltd. (上海拂心电子商务有限公司)
Registered address: J, Building 4, Zone B, 925 Yecheng Road, Jiading Industrial Zone, Jiading District, Shanghai, China