Contact information

Contact Eastern Aura

Eastern Aura is operated by Shanghai Fuxin E-commerce Co., Ltd. (上海拂心电子商务有限公司).

Legal name: Shanghai Fuxin E-commerce Co., Ltd.
Trading name: Eastern Aura
Registered country or region: People’s Republic of China
Registration number: 310114006028714
Registered and legal contact address: J, Building 4, Zone B, 925 Yecheng Road, Jiading Industrial Zone, Jiading District, Shanghai, China

Customer support: support@eastern-aura.com
Privacy and legal requests: 3357285916@qq.com

Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m., China Standard Time (UTC+8), excluding public holidays.
Target response time: Within 2 business days.

The address above is not necessarily a return address. Please contact us before sending any return. Authorized returns must be sent only to the address provided in our written return instructions.